In this post I'll show you how you can reduce SAP ticket handling times and keep your support department happy at the same time.
The problem
A lot of time is wasted in SAP software testing and maintenance processes due to incomplete or incorrect error reports from users and testers. Support people (analysts, developers) usually have to ask for more information about the error. This takes a lot of valuable working time from both the reporters of the error and support people. Solving the problem is often blocked until all information is available.
