SAP Solution Manager Release 7.2 is here

SAP Solution Manager Release 7.2 is here "In early 2016, SAP released the long-anticipated Ramp-up version of SAP Solution Manager 7.2. The general availability release of 7.2 was released on the 15th of August 2016 in the form of Service Pack 3 (SP3). 

This new version has been built from bottom up and not only brings across the tried and tested operational focused capabilities, but has a completely redesigned project and resource management component that was lacking in version 7.1. Another major change that has been long overdue is the ability to build and define the SAP business processes beyond the 3-level hierarchy structure, with an enhanced graphical representation." Read more here...

TIP: Remove “Copy From” in Solman title

ISSUE: When copying a document in Solution Manager, the original title gets “Copy From” as a prefix as the new title. This can cause issues when the length of a document title approaches the limit of 64 characters. Relevant parts at the end of the title can get truncated.

 

SOLUTION: To solve this you can remove the prefix by following the instruction in SAP note – 1605780. This correction avoids the prefix and thus keeps the original title for the copied document.

What is the use of solution manager, and what we can do with solution manager?

Nowadays solution manager is mandatory. 

1. it is used for generating keys and downloading support packages
2. it is used to document user requirements and preparing scenarios what needs to to be adopted using solution manager, where the blue print is the part of solution manager
3. it is used for reporting, solution desk, to manage the change requests and used to monitor the entire landscape 

Central message processing in the SAP Solution Manager:

• Display customer data, problem description, priority, attached documents, Service Level Agreements (SLA)
• Assign processor
• Send messages to the creator and other processors
• Forward message to other processors or support units
• Create documents and URLs
• Attach documents
• Status assignment and monitoring
• Create a worklist with selection conditions

Configuring the service desk on Solution Manager 4.0

Check:   http://service.sap.com/rkt-solman - There are tutors, PDFs and powerpoints to guide you through the configuration process.