The following diagram depicts the flow that a workflow item can take. Steps 1, 2, 3a and 3b are the statuses attributed to the most common path a work item takes. They are described in detail below.
- STEP 1: Status = Ready – Ready to be processed by the next applicable agent. Anyone who has this item in their inbox can still execute or reserve this item. Double clicking a work item in this status moves the status to “Started” -> STEP 2
- STEP 2: Status = Started – Busy working with the work item. The agent is still actively in the order summary screen.
